Shipping and Delivery

Q: Where do I collect my order from?

From our lovely store in Lorne! Address: Vic and Bert 44 Mountjoy Parade Lorne Victoria 3232

Need help?

SHIPPING AND DELIVERY

If your question has not been answered below, please contact us at mel@vicandbert.com.

FAQ DELIVERY ISSUES CLICK & COLLECT PRICES DELIVERY TIMES

FAQ

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We provide both standard and express shipping via Australia Post

How long will it take to get my orders?

It depends on where you are. Orders will be dispatched from our store in Lorne, Victoria within 24 hours. Please note that orders received after 12:00pm on Friday and over the weekend are processed on the following Monday.

Orders processed in Australia will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

How do I track my order?

Upon dispatch, all customers will receive a shipping confirmation email, which includes tracking information.

Unfortunately, Vic and Bert cannot guarantee that you will receive your package within the expected time-frames. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. Some delays with the postal service are out of our control.

Vic and Bert cannot be held responsibility for damaged, lost or stolen packages, once the item has been dispatched and/or marked as delivered and signed for.

DELIVERY ISSUES

My item has been lost/delayed.

We honour dispatch dates as stipulated. We have no control over your item after it has been dispatched from our end. Please contact Australia Post/DHL directly as it will be the most efficient way to track your item.

I have not received my order, what do I do?

If it has been more than a week since your delivery was due, please lodge a late item enquiry with your corresponding delivery company, or contact our customer care team at mel@vicandbert.com.

I put in the wrong shipping address.

Please ensure that the shipping address you provide at checkout is correct to avoid any disappointment or delays. Please contact us immediately at mel@vicandbert.com with your order number and correct shipping address.

My item is faulty.

Write a clear and concise answer to guide your customers.

CLICK & COLLECT

How soon can I pick up my order?

Orders placed before 4pm can be picked up on the same day.

Orders placed after 4pm can be picked up the following day.

You will be contacted by email when your order is ready for pick up.

Where do I collect my order from?

From our lovely store in Lorne!

Address:

Vic and Bert

44 Mountjoy Parade

Lorne

Victoria

3232

Do I have to collect my item straight away?

There is no rush on collecting your item. If you are heading down to Lorne in a few weeks time and would like to collect your item from our beautiful store, that is more than fine.

Please contact Mel at mel@vicandbert.com with your order number and expected date to pick up your item.

PRICES

Australia

We offer FREE SHIPPING on all orders over $300 AUD.

Domestic - $10 AUD

Express - $15 AUD

New Zealand

Standard- $20 AUD

Express - $35 AUD

Asia

Standard - $35 AUD

Express - $50 AUD

United States & Canada

Standard - $50 AUD

Express - $65 AUD

UK & Europe

Standard - $55 AUD

Express - $70 AUD

Other

Standard - $60 AUD

Express - $75 AUD

DELIVERY TIMES

Australia

Standard Shipping: Please allow up to 3 - 7 business days.

Express Shipping: Please allow up to 2- 5 business days.