Yes, we ship all over the world. Shipping costs will apply and will be added at checkout. We provide both standard and express shipping via Australia Post. Please note that international orders may be subject to taxes, duties, and customs fees upon arrival in the destination country. These charges are determined by local authorities and are the responsibility of the recipient.

It depends on where you are. Orders will be dispatched from our store in Lorne, Victoria within 24 hours. Please note that orders received after 12:00pm on Friday and over the weekend are processed on the following Monday.

Orders processed in Australia will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

Upon dispatch, all customers will receive a shipping confirmation email, which includes tracking information.

Unfortunately, Vic and Bert cannot guarantee that you will receive your package within the expected time-frames. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. Some delays with the postal service are out of our control.

Vic and Bert cannot be held responsibility for damaged, lost or stolen packages, once the item has been dispatched and/or marked as delivered and signed for.

We honour dispatch dates as stipulated. We have no control over your item after it has been dispatched from our end. Once your order has been handed over to Australia Post/DHL, it is no longer our responsibility. We are not liable for any lost, stolen, or delayed packages, and we will not refund the cost of lost items. Please contact Australia Post/DHL directly, as it will be the most efficient way to track your item.

Once your order has been dispatched, it is in the hands of Australia Post/DHL. If your delivery is overdue by more than a week, please lodge a late item enquiry directly with Australia Post as they are responsible for tracking and resolving delays.

Please ensure that the shipping address you provide at checkout is correct to avoid any delays or issues. If you notice an error, contact us immediately at mel@vicandbert.com with your order number and the correct address, and we will do our best to update it. Unfortunately, once your order has been dispatched, it is in the hands of Australia Post/DHL, and we are unable to make any changes or take responsibility for misdelivered packages.

We’re sorry to hear that! Please email us at mel@vicandbert.com with your order number, a description of the issue, and clear photos of the fault. We will assess the issue and work with you to find a resolution as quickly as possible.

International orders may be subject to taxes, duties, and customs fees upon arrival in the destination country. These charges are determined by local authorities and are the responsibility of the recipient. We do not have control over these fees and cannot predict the cost, as they vary by country. We recommend checking with your local customs office for more information before placing your order.

Orders placed before 4pm can be picked up on the same day.

Orders placed after 4pm can be picked up the following day.

You will be contacted by email when your order is ready for pick up.

From our lovely store in Lorne!

Address:

Vic and Bert

44 Mountjoy Parade 

Lorne

Victoria 

3232

There is no rush on collecting your item. If you are heading down to Lorne in a few weeks time and would like to collect your item from our beautiful store, that is more than fine.

Please contact Mel at mel@vicandbert.com with your order number and expected date to pick up your item.

We offer FREE SHIPPING on all orders over $300 AUD.

Domestic - $10 AUD

Express - $15 AUD

Standard- $20 AUD

Express - $35 AUD

Standard - $35 AUD

Express - $50 AUD

Standard - $50 AUD

Express - $65 AUD

Standard - $55 AUD

Express - $70 AUD

Standard - $60 AUD

Express - $75 AUD

Standard Shipping: Please allow up to 3 - 7 business days.

Express Shipping: Please allow up to 2- 5 business days.

Please note that delivery time of your item may very depending on holidays & peak periods.

No items will be dispatched over the weekend.

Standard Shipping: Please allow up to 7 - 12 business days.

Express Shipping: Please allow up to 5 - 8 business days.

Please note that delivery time of your item may very depending on holidays & peak periods.

No items will be dispatched over the weekend.

Standard Shipping: Please allow up to 10 - 15 business days.

Express Shipping: Please allow up to 5 - 10 business days.

Please note that delivery time of your item may very depending on holidays & peak periods.

No items will be dispatched over the weekend.

Standard Shipping: Please allow up to 6- 12 business days.

Express Shipping: Please allow up to 4 - 8 business days.

Please note that delivery time of your item may very depending on holidays & peak periods.

No items will be dispatched over the weekend.

Standard Shipping: Please allow up to 10 - 15 business days.

Express Shipping: Please allow up to 6 - 12 business days.

Please note that delivery time of your item may very depending on holidays & peak periods.

No items will be dispatched over the weekend.

Standard Shipping: Please allow up to 10 - 25 business days.

Express Shipping: Please allow up to 8 -18 business days.

Please note that delivery time of your item may very depending on holidays & peak periods.

No items will be dispatched over the weekend.