• We offer full refunds, store credits and exchanges on all returned full priced items 
• Australian returns are accepted within 14 days from the date received. Items received out of this date will not be accepted for a refund.
• Past the 14 day mark, an item may be returned for store credit or an exchange.
• All items must be in the original conditions and tags attached (any items that have been worn, washed, damaged or altered cannot be returned).

• We offer exchanges and credit notes on all full priced items.
• All items must be in the original conditions and tags attached (any items that have been worn, washed, damaged or altered cannot be returned).
• All full priced items, sale items and items used with a discount code are eligible for an exchange of size, style or color.

• All online orders may be returned in store or via our online return method.

• You will be refunded via the original method of payment only. If you used a gift card to partially pay for your order the refund will first go back onto the gift card and the remaining balance will be returned to your alternative payment method.
• Allow 5 - 14 days for us to relieve your return and begin processing your return. As soon as your order has been delivered your return request will begin promptly.

• All pieces are final sale due to hygiene reasons.

• Sale items cannot be returned for a refund, only an exchange where possible or credit note is offered, inclusive of the 14 day return period. Final sale items are not able to be returned unless faulty.

• You are eligible for an online credit or exchange online. Any purchase made using a discount code of $30 or less value (like our $20 welcome voucher) will be deemed full price.

Orders placed before 4pm can be picked up on the same day.

Orders placed after 4pm can be picked up the following day.

You will be contacted by email when your order is ready for pick up.

• Returns for refunds, exchanges and store credits will incur a charge of $10 for the cost of the return shipping label, that will be deducted from the refunded amount.

There is no rush on collecting your item. If you are heading down to Lorne in a few weeks time and would like to collect your item from our beautiful store, that is more than fine.

Please contact Mel at mel@vicandbert.com with your order number and expected date to pick up your item.

We offer FREE SHIPPING on all orders over $300 AUD.

Domestic - $10 AUD

Express - $15 AUD

Standard- $20 AUD

Express - $35 AUD

Standard - $35 AUD

Express - $50 AUD

Standard - $50 AUD

Express - $65 AUD

Standard - $55 AUD

Express - $70 AUD

Standard - $60 AUD

Express - $75 AUD

Standard Shipping: Please allow up to 3 - 7 business days.

Express Shipping: Please allow up to 2- 5 business days.

Please note that delivery time of your item may very depending on holidays & peak periods.

No items will be dispatched over the weekend.

Standard Shipping: Please allow up to 7 - 12 business days.

Express Shipping: Please allow up to 5 - 8 business days.

Please note that delivery time of your item may very depending on holidays & peak periods.

No items will be dispatched over the weekend.

Standard Shipping: Please allow up to 10 - 15 business days.

Express Shipping: Please allow up to 5 - 10 business days.

Please note that delivery time of your item may very depending on holidays & peak periods.

No items will be dispatched over the weekend.

Standard Shipping: Please allow up to 6- 12 business days.

Express Shipping: Please allow up to 4 - 8 business days.

Please note that delivery time of your item may very depending on holidays & peak periods.

No items will be dispatched over the weekend.

Standard Shipping: Please allow up to 10 - 15 business days.

Express Shipping: Please allow up to 6 - 12 business days.

Please note that delivery time of your item may very depending on holidays & peak periods.

No items will be dispatched over the weekend.

Standard Shipping: Please allow up to 10 - 25 business days.

Express Shipping: Please allow up to 8 -18 business days.

Please note that delivery time of your item may very depending on holidays & peak periods.

No items will be dispatched over the weekend.