FAQ's
Need help?
FAQs
Below are some frequently asked questions to help with your Vic and Bert experience.
If your question has not been answered below, please contact us at mel@vicandbert.com.
Every season! Our pieces are trans-seasonal and timeless, so we only drop new collections seasonally.
Any item marked Final Sale is not eligible to be returned for refund, credit or exchange. Please ensure you check the size guide so that you can have confidence in your purchase.
If it has been more than a week since your delivery was due, please lodge a late item enquiry with your corresponding delivery company, or contact our customer care team at mel@vicandbert.com.
Please ensure that the shipping address you provide at checkout is correct to avoid any disappointment or delays. Please contact us immediately at mel@vicandbert.com with your order number and correct shipping address.
Please submit images of your faulty order to mel@vicandbert.com and await confirmation from our Customer Care team.
This means the item is yet to arrive in store, but will soon arrive and be available for purchase!
Unfortunately we do not offer this.
The Vic and Bert checkout is only able to accept one discount code or gift card code per order. Discount codes cannot be used in conjunction with any other offer or promotion
Yes! Any full priced items purchased with the 10% off welcome discount code are still eligible for a refund.
All gift cards are valid for 3 years from the date of purchase or creation. Plenty of time to find something you love!
As we use high quality fabrics in all of our pieces, we recommend adhering to our care instructions. We also recommend you follow the instructions on our page here, as well as on the care label inside each garment.