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please be sure to complete the following:
– enclose all items you wish to return (in their original condition and packaging)
– make sure our returns address is clearly displayed and the package is carefully sealed.
– return postage is at customers expense.
returns by post should be sent to:
vic and bert
lorne vic australia
refunds will be processed as quickly as possible (we aim for within 14 days) but customers should allow up to 30 days for a refund to be made to their credit card. refunds can be issued over the phone.
if you fail to take reasonable care of unwanted items before returning them to us, we will not accept your return and you will not be eligible for a refund.
we genuinely hope you are delighted by the design, quality, originality and value of our product. however, should you wish to return any items to us, we also hope to make the process as easy and smooth as possible. please email vic & bert from the contact page the reason for returning, and the item(s) you’re returning.